Some phone manufacturers suppress alarms scheduled by apps. They want to extend the battery time of the devices so they kill processes running in the background and suppress apps which activate themselves.
Even though Gentle Wakeup does not consume any battery when in background and the alarm is clearly defined as a clock alarm some manufacturers still ignore these settings and just blindly suppress any app by default.
Without white-listing the app there is a risk that the alarm does not fire if the app has not been used for a few hours or some days.
Please check if any of the following settings can be set on your phone and adjust them to the recommended value. If a setting is missing or needs to be corrected please use “Send Feedback” in the app. You can also use a standard Android alarm 5 minutes later in the first week until you are sure that it is working properly.
EMUI 10 and above
- Settings / Battery / App Launch
Set slider next to Gentle Wakeup to OFF. In dialog enable Auto launch and Run in background.
EMUI 5 to 9
- Settings
Search for Ignore battery optimization. Tap on inverted triangle next to Allow, touch All apps, locate Gentle Wakeup and select Allow. - Settings / Battery / Lock screen cleanup
Set Slider next to Gentle Wakeup to OFF and set app to Don’t close.
EMUI 5 and 6+
- Phone Settings / Advanced Settings / Battery manager / Power plan
Should be set to Performance. - Phone Settings / Advanced Settings / Battery Manager / Protected apps
Set Gentle Wakeup as Protected - Phone Settings / Apps / Gentle Wakeup / Battery
Activate Power-intensive prompt and Keep running after screen off - Phone settings / Apps / Advanced (At the bottom) /
Ignore optimisations / Press Allowed / All apps
Find Gentle Wakeup and set to Allow
EMUI 8, 9 and 10 (Huawei P20, Huawei P20 Lite, Huawei Mate 10)
- Phone settings / Battery / App launch / Gentle Wakeup
Set to Manage manually and turn all options on.
Huawei P9 Plus
- Phone settings / Apps / Settings / Special access / Ignore battery optimisation
Select allow Gentle Wakeup App.
Huawei Honor 9 Lite, Huawei Mate 9 Pro
- Phone settings / Battery / Launch
Set to Manage manually and turn all options on.
