Some phone manufacturers suppress alarms scheduled by apps. They want to extend the battery time of the devices so they kill processes running in the background and suppress apps which activate themselves.
Even though Gentle Wakeup does not consume any battery when in background and the alarm is clearly defined as a clock alarm some manufacturers still ignore these settings and just blindly suppress any app by default.
Without white-listing the app there is a risk that the alarm does not fire if the app has not been used for a few hours or some days.
Please check if any of the following settings can be set on your phone and adjust them to the recommended value. If a setting is missing or needs to be corrected please use “Send Feedback” in the app. You can also use a standard Android alarm 5 minutes later in the first week until you are sure that it is working properly.
Android 11 and higher
- Settings / Apps / Gentle Wakeup / Battery / Optimize Battery Usage
Switch the filter for the list from Apps not optimized to All. Scroll down to Gentle Wakeup or type the app name in the search field from the search icon. Disable the slider to put the app into the list of Apps not optimized. - Settings / Apps / Gentle Wakeup / Battery / Optimize Battery Usage
Set to Unrestricted - Settings / Device care / Battery / Background Usage Limits
Settings / Battery / Background Usage Limits
Settings / Battery and Device care / Tap on Battery / Background Usage Limits
Turn off Put unused apps to sleep. Tap on Sleeping apps and remove Gentle Wakeup if it is in the list. - Settings / Device care / Battery / More Battery Settings
Disable Adaptive battery. - Settings / Device care / Battery / 3 dots at the top right / Automation
Tap on Automation and disable “Auto optimize daily” and “Adaptive power saving” - Settings / Device care / Battery / 3 dots at the top right / Advanced
Tap on Advanced and disable “Auto optimize” and “Optimize settings” - Settings / Display / Edge Panels
Do not use Edge Lighting for Gentle Wakeup. If you want to use Edge Lighting then remove the app from the application list.
Android 10
- Settings / Device care / Battery / 3 dots at the top right / Settings
Settings / Device care / Battery / App power management
Turn off Put unused apps to sleep. Turn off Auto disable unused apps. Tap on Sleeping apps and remove Gentle Wakeup if it is in the list. Disable Adaptive battery. - Settings / Device care / Battery / 3 dots at the top right / Advanced
Tap on Advanced and disable “Auto optimize” and “Optimize settings” - Settings / Display / Edge Screen
Do not use Edge Lighting for Gentle Wakeup. If you want to use Edge Lighting then remove the app from the application list.
Android 9
- Phone settings / Applications / Select the three dot menu (top right corner) / Special Access / Optimize Battery usage
Find Gentle Wakeup in the list and make sure it is not selected
- Settings / Device care / Battery / 3 dots at the top right / Settings
Settings / Device care / Battery / App power management
Turn off Put unused apps to sleep. Turn off Auto disable unused apps. Tap on Sleeping apps and remove Gentle Wakeup if it is in the list. Disable Adaptive battery. - Settings / Display / Edge Screen
Do not use Edge Lighting for Gentle Wakeup. If you want to use Edge Lighting then remove the app from the application list.
Android 8 and lower
- Settings app / Device maintenance / Battery
At the bottom tap on Unmonitored Apps and Add Gentle Wakeup to the list - Settings / Display / Edge Screen
Do not use Edge Lighting for Gentle Wakeup. If you want to use Edge Lighting then remove the app from the application list.
